We at El Rancho Vista Healthcare want you to be informed about our current state of affairs during the novel coronavirus pandemic. First, the health and well-being of your family members are, and will remain, our top priority.
Second, we have implemented an aggressive response to care and protect residents and staff from COVID-19. Our leadership is in close, frequent contact with state and local public health departments and resources from the CDC to stay up to date on how to prevent and manage the spread of this illness.
These reinforced infection prevention and control measures have altered the normal operations at El Rancho Vista Healthcare. We are restricting all visitors except for those whose loved one is at the end of life. We are screening all employees at the entrance of the building for any symptoms that may be suspicious for COVID-19.
The facility is prompting staff and teaching residents CDC endorsed handwashing and hand hygiene routines, proper respiratory etiquette and the importance of social (physical) distancing.
Our social services and activity staff are encouraging fun and stimulating recreation options for the residents since we are obliged to postpone outings, group activities and group dining.
It’s important to us to minimize the impact of the current situation on our residents and we understand that connecting with family members is incredibly important to them. Our staff can help connect you using FaceTime, Skype or through telephone.
As always, we will contact you promptly if your loved one has a change in condition, including symptoms that may indicate potential COVID-19 infection.
With patience, infection control and kindness El Rancho Vista Healthcare will be a part of defeating COVID-19. Thank you for trusting us with the significant responsibility of keeping your family and loved ones safe.
For more information on your specific family member, please contact Ragini Kaur at 562.942.7019 or firstname.lastname@example.org.